FirstOnline

To Activate

• Download form here
• Fill and submit the form to any of the bank’s branches nationwide for an immediate set-up
• Customer will be issued token at the branch
• Customers’ log on details and default password are sent to their registered email immediately after the set-up.

For Customers in Diaspora

• Download form here
• Fill and send request to firstcontact@firstbanknigeria.com
• NOTE: Customers MUST create a Secret question for him/herself on his/her profile.

Now you can update your phone number and email address without visiting the bank.

Here is how-

• Login to the new online banking platform
• Click on the Self Service tab
• Under the Personal Information tab, click on Main Customer Information
• Enter new email address/phone number and click Update
• Your details will be updated automatically.

1) How do I reset my password without sending mails?

• Click on the forget your password link on the online login page.

2) If a customer forgets his/her username and password what would he/she do?

• Send mail to their branch or to firstcontact@firstbanknigeria.com

3) How does a customer log unto the online banking site?

• Log on to www.firstbanknigeria.com
• On Self Service, click on Internet Banking Log In
• Click on either Retail User login or Corporate User login
• Key in User ID or Corporate ID and User ID
• Type in your Password and click Login

4) What is a Token?

• A Token is a security device that generates random numbers to be used for online transfers.

5) Must a customer use a token?

• Yes, it is mandatory for all customers.

6) How does a customer request for a token?

• For customer abroad
  • Log on to www.firstbanknigeria.com
  • On Get Help click on Download forms, select Token form
  • Print, fill and scan to firstcontact@firstbanknigeria.com
• For customers within Nigeria
  • Visit the branch nearest to you.